Water FAQs

• How and Where Can I Pay My Bill?
  The Upper Hanover Authority accepts CASH, CHECKS, and MONEY ORDERS in the office located at 1704 Pillsbury Road, East Greenville PA 18041. If you are unable to make the payment during business hours, a dropbox is located outside the door that is checked ONE time every morning. We can receive payments by mail, or by credit card on-line only.
  
  
• What is the Homeowners' Responsibility for Maintenance of Meter/Service Line?
  Please note: TUHA will replace the water meter due to normal wear and tear. TUHA is not responsible for damage caused by homeowner. See the attached diagram below of customer responsibilty
  
  
  
  
• My Water Pressure Is Too High/Low. What Can I Do?
  Aerators on spigots tend to clog up due to calcium build-up - this tends to happen in newer homes. If you are located in the THP development, please call the THP Customer Service phone line @ 215-513-4270 EX: 2220
  
  
• My Consumption Seems Higher, Could I Have a Leak?
  Yes! Did you know: a leaky toilet can waste as much as 75 gallons a day! It's easy to check! - just a bit of dye, a keen eye, and a few minutes. Here's a step-by-step guide to help you pinpoint the issue:
  
  Remove the tank lid
  Carefully lift the lid and set it aside. You'll be working with the water inside the tank.
  
  Add food coloring
  Drop 4-5 drops of dark food coloring (blue or red works best) into the tank water.
  
  Wait 15-20 minutes
  Don't flush the toilet during this time. Just let it sit.
  
  Check the bowl
  If colored water appears in the bowl, your tank is leaking into it. This is a classic sign of a faulty flapper or flush valve.
  
  Also check all appliances that use water automatically like water softeners and conditioners. They have cycles that run and may be malfunctioning.
  
  
• Any Tips on How I Can Conserve Water?
  Yes! Please visit our Water Conservation Tips Section.